Post-warranty servicing and any spare parts are charged according to the H&M servicing price list in force, which installation or servicing technicians will show the customer for viewing on request. Any payments for plastic window servicing are always made in cash against a registered bill.
Plastic window servicing tasks are divided into 3 categories:
- Servicing tasks – product (plastic window and door) adjustment within the warranty period
- Product defect complaint within the warranty period
- Post-warranty servicing
To report a complaint or apply for servicing, please report:
- Contract of CfW number,
- Client’s first and last names,
- Building address,
- Telephone number for the client or authorised person.
1. Servicing tasks – product adjustment within the warranty period
Ordinary adjustments are typically made by the installation technicians who installed the product.
The request for window and door adjustment can be made in several ways:
- By telephone at the installation technician’s number shown in the handover report.
- By telephone with the job order office where the Contract was made.
- By e-mail with the job order office.
- Complete the complaint report at www.ham.cz.
Servicing tasks that have been reported and necessitated due to neglected maintenance (e.g., lubrication of hardware or entrance door latch) shall be charged as per the servicing price list in force, which the installation or servicing technician has to show on request.
2. Product defect complaints within the warranty period
These jobs are done either by installation technicians who installed the product or, with more complex repairs, servicing department technicians. Product defects are either cosmetic or functional defects of plastic profiles, defects in hardware, panes or panels, or combinations thereof.
The request for window and door defect repair can be made in several ways:
- By telephone at the installation technician’s number shown in the handover report.
- By telephone with the job order office where the Contract was made.
- By e-mail with the job order office.
- Complete the complaint report at www.ham.cz.
Product defects that have been reported and necessitated due to neglected maintenance or inappropriate use shall be charged as per the servicing price list in force, which the installation or servicing technician has to show on request.
3. Post-warranty servicing
Post-warranty servicing is done either by installation technicians who installed the product or servicing department technicians.
The request for window and door post-warranty servicing can be made in several ways:
- By telephone at the installation technician’s number shown in the handover report.
- By telephone with the job order office where the Contract was made.
- By e-mail with the job order office.
- Complete the complaint report at www.ham.cz.